Enterprise systems development model

Abstract

Organisations strive to increase profits through better market share and lower operating costs whilst maintaining other performance goals such as high quality and low lead-times. This often requires a company to conduct its operations differently to the way it currently operates. A company must be willing to change and a key factor in achieving its desired goals is effectively managing that change. The development and execution of a comprehensive change management program is crucial for achieving business goals and the integration of many change initiatives characterises successful change management. In order to achieve this integration, many aspects of an organisation, many concerns regarding performance measures, and many types of change requirements must be considered holistically. These considerations imply a complex research domain. This paper presents a study of methods and supporting tools for facilitating the development of an effective change management plan in industrial enterprises. The study is based on a set of theoretical models about how change occurs in organisations and organises key principles into an integrated model. The model is called enterprise systems development (ESD). ESD facilitates the process of deploying change within an organisation by identifying the parameters around three core business elements – the change process, performance measurement, and enterprise objects. It presents a systematic performance-based approach to business transformation and offers an innovative and adaptive change management style. ESD collects many change activities currently presented under different banners into one single management schema. It has been validated in a number of large enterprises during the development phase of their change programs. It has proven to be a critical first step in helping managers understand where they are now and where they need to change in the future.