Enterprise Resource Planning implementation at Small and Medium Sized Enterprises: an initial study of the Greek market

Abstract

The research reported in this article is part of a larger project involving Enterprise Resource Planning (ERP) adoption in Greece aiming at the investigation of the criteria that affect actual implementation. A structured questionnaire has been developed based on a combination of two frameworks: the first one is an extension proposed to the Markus and Tanis model, and the second one is based on a previously developed methodology (the six imperatives) for ERP evaluation, selection, and implementation. The paper discusses the frameworks, methodology, and preliminary findings from 40 companies of various industries. The results indicate a number of factors affecting ERP implementation and some differences in choices and activities between Small and Medium Sized Enterprises (SMEs) and larger companies concerning ERP adoption. One important finding is that many SMEs do not follow a structured methodology for ERP system implementation and they are not familiar with techniques such as business process reengineering and change management.