Abstract
ERP systems are the life blood of institutions of higher education but however they require substantial investments to implement. Many institutions of higher education are not deriving the expected benefits from the ERP implementation due to ERP failures. The aim of the study was to critically examine the causes of ERP failures in higher education from the primary studies. The study used thematic synthesis to generate new concepts from the primary studies. The results that came from the inductive analysis were that the ERP technology is failing to be integrated in higher education; stakeholders requirements are not considered in ERP systems development and the productivity of the stakeholders are not being enhanced by the ERP systems. The study made the recommendation that there is need to identify critical stakeholders to be involved in requirements engineering to preclude ERP failures.
Highlights
Enterprise Resource Planning (ERP) software was used in manufacturing companies’ way back in the 1970s
The reviewers decided to keep result 2 and 3 together because there are certain stakeholders who are marginalized in the institution and in most cases their requirements are not taken into consideration because they have less power and influence in the institution but they play a pivotal role in meeting the institutional objectives
In order for higher education institutions to benefit immensely from the ERP implementation, a holistic approach should be taken that focus on three crucial artefacts namely Stakeholders, Processes and Technology
Summary
Enterprise Resource Planning (ERP) software was used in manufacturing companies’ way back in the 1970s. The ERP software gained widespread acceptance and replaced other legacy systems from other sectors such as institutions of higher education. In institutions of higher education, ERP systems enabled easy communication amongst departments thereby curtailing their operational costs substantially (Orougi, 2015). ERP systems in higher education are implemented to buttress the following operations among other things: student’s admissions, financial aid, recruitment, students’ records, scheduling of examinations and classes, administrative purposes (ALdayel et al, 2011). The aim of the ERP systems in higher education is to improve the efficiency and accessibility by various stakeholders thereby contributing positively to the productivity of the stakeholders (Abugabah & Sanzogni, 2010)
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