Abstract
Abstract This chapter presents the main principles, features, applications, and future development of enterprise resource planning (ERP) systems. In more than 30 years of evolution, ERP systems have undertaken a significant transformation from function‐specific applications to fully integrated process‐driven systems that operate over the Internet. ERP is identified as an extended enterprise management system that integrates traditional ERP applications (manufacturing, distribution, financials, human resources, marketing, and sales) with supply chain management (SCM), customer relationship management (CRM), and B2B e‐commerce applications. The chapter describes the main ERP principles—integration and automation—as well as ERP features—process‐driven systems, single database, company‐wide information, scalability, etc. It also focuses on the ERP groups of applications emphasizing the core applications, application enhancements, and e‐commerce solutions. The chapter details ERP benefits and drawbacks. It discusses ERP solutions for various industries and small companies and presents ERP hosting utilizing applications service providers (ASP). Finally, the chapter describes the ERP selection and implementation process, concentrating on selection criteria and implementation measurements.
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