Abstract
Although the quality of information exchange is an important component in any organisation, this topic receives little attention in the literature. Expanding networks among organisations introduce increasing complexities when it comes to information exchange. However, information quality (IQ) assessment and improvement is poorly understood within the information exchange process. To address this gap in the literature, we apply design engineering methodology for organisations (DEMO) - a prominent enterprise ontology for organisational dynamics analysis - to examine causes of poor information exchange quality. An application of these techniques is carried out in a hospital emergency department. Evaluation is conducted through interviews and focus groups. Results suggest that this set of techniques elucidate IQ and information exchange problems and improvement potentials. Examination reveals the techniques are able to identify the causes of low information exchanges. The results provide insights for improving information exchange strategies.
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