Abstract
Enterprise architecture (EA) is a framework that consists of multiple processes to align business strategies with information technology (IT) architecture. It helps the organization standardize business operations and incorporate systems in different layers to achieve business goals and organizational benefits. This study focuses on identifying organizational benefits that can be achieved through EA implementation. The study comprises three main phases: (i) benefits realization (from literature review), (ii) benefits reconfirmation (from EA experts), and (iii) benefits validation (through a case study). Specifically, the benefits considered in this study are related to EA products, services, and strategies are known as: (i) business agility, (ii) creating competitive advantage, and (iii) increasing value. The study covers a vast literature review to define the current status of EA and organizational benefits. In addition, the study incorporates a number of measuring factors for each EA benefits with the help of a literature review. The initial findings reconfirmed and modified based on the experts’ opinions collected through interview sessions. The research applied the grounded theory and qualitative approach to analyze the interview sessions. Accordingly, using the experts’ advice, we proposed a model to show the steps and guidelines for assessing EA organizational benefits using corresponding measuring factors and sub-criteria. Finally, the proposed model validated through an in-depth case study to get final confirmation and see the model fits reality. Overall, this research highlight the potential benefits an organization can achieve from EA framework implementation. The proposed framework can assist EA decision-makers to understand and realize the EA benefits and its assessment process.
Highlights
Enterprise architecture is a framework that helps the organization to design, implement, and manage a business plan and to incorporate it with the technology domain efficiently
Some researchers associate Enterprise architecture (EA) benefits to its products that can provide a complete package for particular tasks [20], whereas some relate it to the services provided by EA in the form of software to improve business process regularization [39], increase operational capacity [40], and improve automatic processing [41]
The idea presented in this study provides insight into measuring the benefits of EA in an organization
Summary
Enterprise architecture is a framework that helps the organization to design, implement, and manage a business plan and to incorporate it with the technology domain efficiently. It is used to assist the enterprise in running its business processes, operations, and perform changes such as meeting business goals effectively and improve decision making process It is commonly known for integrating and aligning business strategies with information technology (IT) resources [1]. The concept is changing from traditional business to digitization, where cloud servers, big data, internet of things, and mobile technologies are producing positive impacts on digital business [3] Whereas this transformation is a complex process for the enterprises due to the strong binding and bridging between the business models and the large number of IT resources and information systems (IS) [4]. The paper concludes with a discussion of major findings and future work
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