Abstract
There are numerous challenges to developing and sustaining successful telehealth services and a paucity of guiding frameworks to inform telehealth strategy, design, and ongoing operations. The framework Telehealth Service Implementation Model (TSIM)™ was developed to provide a guiding telehealth framework that enables grassroots innovations and accounts for the many factors and domains necessary for successful telehealth service development, implementation, and sustainment. TSIM includes six phases: (1) Pipeline, (2) Strategy, (3) Development, (4) Implementation, (5) Operations, and (6) Continuous Quality Improvement. TSIM provides common terminology for improved team coordination, checkpoints, and milestones to facilitate scaling telehealth services, and a process to get stalled services back on track. TSIM provides an invaluable framework to assist organizations in developing a strategic vision for telehealth services, designing telehealth services enabled for success, and monitoring for high quality and high reliability.
Highlights
Open AccessEnterprise Adoption of Telehealth: An Academic Medical Center’s Experience Utilizing the Telehealth Service Implementation Model
In addition to being associated with significant patient and provider satisfaction,[1,2] telehealth can provide highly successful clinical and educational services at a distance
Telehealth Service Implementation Model (TSIM) provides an invaluable framework to assist organizations in developing a strategic vision for telehealth services, designing telehealth services enabled for success, and monitoring for high quality and high reliability
Summary
Enterprise Adoption of Telehealth: An Academic Medical Center’s Experience Utilizing the Telehealth Service Implementation Model. Shawn Valenta,[1,2] Jillian Harvey,2,*,i Emily Sederstrom,[3] Meghan Glanville,[4] Tasia Walsh,[4] and Dee Ford[5]
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