Abstract

The proliferation of smartphones and digital technologies have produced a quickly expanding array of innovative and disruptive digital mobility and logistics services, but with a varying degree of resulting benefits to different sections of the society. This paper presents the novel approach adopted by Inclusive Digital Mobility Solutions (INDIMO), a Horizon 2020 project to digital inclusion in mobility and logistics based on universal design principles adapted to such services and complemented by socioeconomic equity, cybersecurity and private data protection. Challenges and opportunities have been identified. A Universal Design Manual and a Service and Policy Evaluation Tool have been developed through a series of interviews and co-creation workshops with users, non-users and stakeholders as well as real-life testing of the manual on the (re)development of five pilot services.

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