ENRICHING HRD THROUGH TECHNOLOGY ADOPTION IN TRAINING: THE HOTEL INDUSTRY, NAKHON RATCHASIMA, THAILAND PERSPECTIVES

Abstract


 Nakhon Ratchasima is the biggest province in Thailand. Geographically, its splendid tourist sites attract numerous travelers each year. Consequently, the growth of the hotel industry is serving the demand. Though the studies of human resource development (HRD) in its areas are limited, This study aims to investigate the training approaches practiced in disruptive technology and assess how the approaches impact the employees’ high performance. The mixed-methods study was administered. The in-depth interview was used to identify the training approach. The sample groups are the hotel’s top management. Besides, Pearson’s correlation and SEM were used to analyze the data collected by using questionnaires from 400 hotel employees in the province. Contrarily, the results were different between top management and employees’ perspectives. Anyhow, the impactful training toward high performance was classroom training, hybrid training, and job rotation.