Abstract
Enhancing the Role of the Nurse in Primary Care: The RN "Co-Visit" Model.
Highlights
J.C., one of the clinic’s RNs, spent all day phone-triaging patients who needed care but had no access
With more and more Americans gaining access to primary care, clinics face the challenge of increasing demand for services with no enhanced capacity to meet the demand
We decided to restructure our care delivery model in order to maintain our success in achieving the triple aim, while increasing job satisfaction among care team members
Summary
J.C., one of the clinic’s RNs, spent all day phone-triaging patients who needed care but had no access. With more and more Americans gaining access to primary care, clinics face the challenge of increasing demand for services with no enhanced capacity to meet the demand. We addressed this issue by initiating RN-led visits that required little provider time, thereby increasing access without worsening burnout.
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