Abstract

Our value as information professionals is often associated with the physical capital we provide, such as library space and collection. Yet our value also comes from the skills, knowledge and professional connections we share with others. Social capital refers to the resources received from knowing others. Those working in scholarly communication are in position to increase the social capital of our stakeholders by being visible, active members of their networks. Different types of social capital provide different benefits and resources that enable action. Having ‘bridging’ social capital means you are loosely connected to a number of diverse people who can provide quick access to useful resources. Having ‘bonding’ social capital means you are deeply involved with one or more collectives that can enable change through shared customs, norms, vision and trust. By understanding the nature of the (virtual or in-person) relationships within our professional communities, we can identify varied needs and relevant mechanisms of change and support. By speaking in terms of enhancing forms of capital for stakeholders, we can more effectively communicate our purpose and value as key brokers in knowledge mobilization networks.

Highlights

  • Those involved in scholarly communication operate in an intricate, multi-stakeholder system

  • As Burt[5] proposes, brokerage between groups provides a vision of options otherwise unseen, which is the mechanism for change and value creation by which brokerage becomes social capital

  • Our position means that librarians and other information professionals have a significant role in enhancing the bridging and bonding social capital required for complex social processes such as knowledge mobilization

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Summary

Enhancing social capital in our stakeholder networks

Our value as information professionals is often associated with the physical capital we provide, such as library space and collection. Social capital refers to the resources received from knowing others. Those working in scholarly communication are in position to increase the social capital of our stakeholders by being visible, active members of their networks. Having ‘bridging’ social capital means you are loosely connected to a number of diverse people who can provide quick access to useful resources. Having ‘bonding’ social capital means you are deeply involved with one or more collectives that can enable change through shared customs, norms, vision and trust. By speaking in terms of enhancing forms of capital for stakeholders, we can more effectively communicate our purpose and value as key brokers in knowledge mobilization networks. Keywords social capital; intellectual capital; value; impact; stakeholder engagement; broker; networks

Introduction
Information Specialist HRB National Drugs Library Dublin
Social capital in libraries and knowledge organizations
Case study
Enhancing bridging social capital
Enhancing bonding social capital
Determining social capital
Process limitations
Key learning
Conclusions

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