Abstract
Healthcare is a fundamental necessity for every human being, yet the quality of care and treatment offered to patients is abysmally low. The situation is an outcome of healthcare organizations failing to train their workforce on areas of service delivery to patients. This gap in patient service augments issues such as patient dissatisfaction, law suits against hospitals, reputation disaster and several others. This paper discusses the need for Excellence in Patient Relationship (EPR) program as a unique training intervention addressing patient care and relationship management. The program involves key personnel such as doctors, nurses, administrators who are responsible for addressing patient needs and ensuring service satisfaction.
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