Abstract
ABSTRACT To satisfy customer demands and achieve organisational targets effectively, production operations in manufacturing companies must be nimble and responsive. The evolution of enterprise systems (ESs) technologies has made knowledge management (KM) strategies to acquire and share data possible in real-time using approaches such as business intelligence to provide information analytics for data-driven decision-making. This paper examines the use of an ES for improving production agility in New Zealand firms by investigating three implementation case studies. Findings reveal that ESs drive schedules, automate release of job orders and optimise resource capacities by capturing pertinent data in real-time to increase organisational agility in timely producing and dispatching products to customers. Although organisations sometimes get constrained in material availability in operations, the ES technology in conjunction with KM processes provides the connectivity and information support along with knowledge-based analytics to build-up production agility in manufacturing firms.
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