Abstract
This research study explores human resource management decisions, management roles, and how they can have a significant and unique impact on the performance of the Mwasalat Misr organization. The survey adopted a qualitative survey design using a sequential narrative approach using unstructured interviews and a stakeholder analysis approach using open-question questionnaires. The research focuses on how to advance the public transport industry by advancing the relationship between HRM and   organizational performance. Some of the key unresolved issues that require further research and help industry management investigate these issues and build a more cumulative body of knowledge that has important implications for theory and practice. Suggestions. The study concludes that four factors influence performance: personnel decisions, management roles, employee satisfaction, and cultural and organizational behavior. The COVID 19 pandemic has been found to serve as a parameter between the completed variable and the company's performance.
Highlights
1.1 Introduce the ProblemBeginning of 2011 as a Joint-stock company with the name of Egyptian Advanced company for Public Transportation, in 2014 having a smart minibus integrated route with the metro known by Misr BUS, in 2015 restructuring and evaluation with the new strategic partner the European Bank, and the accusation of 70% of the shares by Emirates National Group and change the name to be Mwasalat Misr in 2016
All this lead to understanding that this is an industry with a real challenge to offer a satisfactory quality of service to the Egyptian middle class, what can we do to improve the performance of the Mwasalat Misr company, and how to increase the performance of Mwasalat Misr company and the reflection on the industry culture shift and customers’ behaviors? Is there a relation between Human resources decisions, Management role, Culture & Organizational behavior on the organization’s performance? the influence of the Covid 19 pandemic on organization performance?
After literature review and without finding a suitable model, we can deduct from the several reviews together: 3.2 Dependent Variable Organizational performance is related to human resources especially for services companies as Mwasalat Misr
Summary
Beginning of 2011 as a Joint-stock company with the name of Egyptian Advanced company for Public Transportation, in 2014 having a smart minibus integrated route with the metro known by Misr BUS, in 2015 restructuring and evaluation with the new strategic partner the European Bank, and the accusation of 70% of the shares by Emirates National Group and change the name to be Mwasalat Misr in 2016. Greater Cairo is one of the busiest mega-cities in the world. It is estimated that 25 million rides with all transport modes take place daily, if you take into account, people who commute in and out of Greater Cairo every day, the number is estimated to go up to 30 million. Note that Uber has announced that they conduct 14 million rides per day across their global coverage in more than 230 cities.
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