Enhancing parent–provider communication in ambulatory pediatric practice

Abstract

Objective To address the need for interventions to enhance parent–provider communication, the present study evaluated the effectiveness of a brief intervention to enhance interpersonal communication skills by pediatric and internal medicine/pediatric residents with parents of children seen in ambulatory practice. Methods In a within-subjects, repeated measures research design, residents ( N = 28) participated in a 1–1 1 2 h intervention designed to increase the use of effective communication skills with their patients’ families ( N = 92). Three pediatric visits (one prior to and two following the intervention) were audio-taped and coded using Roter's Interaction Analysis System. Parents’ perceptions of residents’ communication skills and satisfaction with care were gathered. Results Residents used more effective interpersonal communication skills following the intervention ( p < .05). Parent satisfaction with care also increased ( p < .01) with parents reporting greater satisfaction with distress relief ( p = .01) and communication following the intervention ( p = .05). However, parents’ perceptions of resident communication did not change over time. Conclusion These findings suggest that a relatively brief intervention shows promise in improving the quality of care provided within a pediatric ambulatory care setting. Practice implications Training residents to increase their use of praise, empathy, and collaboration with families can be done within a brief intervention and may be associated with increased parental satisfaction with care.