Enhancing Human-Computer Interaction through Artificial Emotional Intelligence

Abstract

This research chapter delves into the emerging realm of artificial emotional intelligence (AEI) and its integration into human-computer interaction (HCI). As digital technologies become increasingly intertwined with daily human activities, the necessity for more intuitive and emotionally responsive interactions with computers is paramount. This study seeks to bridge this gap by exploring how AEI can be leveraged to enhance HCI, thereby improving user experience, satisfaction, and efficiency. The chapter begins with an in-depth literature review, tracing the evolution of HCI and the burgeoning field of AEI. It scrutinizes various theoretical models and empirical studies to establish a foundational understanding of AEI within the context of HCI. The research employs a mixed-method approach, incorporating case studies, user experience analyses, and, if applicable, experimental data, to offer a comprehensive view of current AEI applications in HCI. Key findings highlight the potential of AEI to revolutionize user interaction with digital interfaces, making these interactions more intuitive, empathetic, and user-friendly. The chapter also addresses critical ethical considerations, including user privacy and the psychological impacts of emotionally intelligent machines. The study concludes with a discussion on the implications of AEI in HCI, emphasizing its transformative potential across diverse sectors. Future research directions are proposed, underscoring the importance of continued exploration in this intersectional field. This paper aims to contribute significantly to the academic discourse in media, communication, and HCI, providing valuable insights for both researchers and practitioners.