Abstract
Enterprise resource planning and management (ERP) systems is now dominated by systems that are perceivedexpensive and inflexible. In order to take full advantage of the ERP systems, implementations require drasticstructural and cultural changes within the organization including business process reengineering. These changescertainly allowed to do but somewhat difficult to accomplish and organizations continue to struggle with changemanagement of ERP systems. Finding the right fit between ERP systems and the business processes is critical forsuccessful ERP implementation [12]. In this case, the organization can respond by two approaches: ERP systemcustomization or organizational adaptation [6][15]. However, there is also best of breed systems, which are bestapplied to one or a few functions, facilitating system maintenance. This research proposes a comprehensive ERPsystem customization selection framework in which the objective hierarchy is constructed and the appropriatecriterias are specified to provide detailed guidance for the customization. The analytic hierarchy process (AHP)method [27] is applied for dealing with the ambiguities involved in the assessment of customization alternativesand relative importance weightings of criterias.
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