Abstract
Research background: In the private sector and on social media, corporate emotional interaction has lately become a hot topic. In the background of the public sector, however, it has scarcely been discussed and very little is known about its determinants and implications.
 Purpose of the article: This research investigates the role of organizational emotional engagement through relational contracts, senior management receptivity, and upward communication of employees in the public sector in stimulating work satisfaction and job efficiency.
 Methods: This research was based on data collected between April 1, 2020, and May 31, 2020, from 335 state employees from various governmental organizations in Ho Chi Minh City (HCMC), Vietnam. To evaluate the hypothesized model, partial least squares-structural equation modeling was used.
 Findings & value added: Our results illustrate that relational contracts have a powerful effect on emotional engagement. Positive relationships were confirmed between employee engagement and the voice of employees and between employee engagement and job performance. Moreover, the findings also support the role of senior management receptiveness in stimulating organizational emotional engagement. This study addresses questions about absence of academic studies on organizational emotional engagement in the public sector. The results highlight the important role of emotional engagement in stimulating job satisfaction and job performance through relational contracts, senior management receptiveness, and upward employee communication.
Highlights
Employee engagement within organizations has increasingly become an issue of concern
The results highlight the important role of emotional engagement in stimulating job satisfaction and job performance through relational contracts, senior management receptiveness, and upward employee communication
With seven items selected from the 40 item Psychological Contract Inventory created by (Rousseau, 2000, 2008), an attitude scale to give an index of relational contract was assessed
Summary
Employee engagement within organizations has increasingly become an issue of concern. In recognition of the importance of job design, researchers have investigated the effects of age and job characteristics on job engagement, satisfaction and performance (Truxillo et al, 2012). There have been few bodies of research on the effect on employee engagement of relational contracts. Three outstanding studies have examined how psychological contracts relate to engagement, mainly focusing on relational contracts (Bal et al, 2013; Chang et al, 2013; Yeh, 2012), and found that relational contracts are positively connected to the participation of employees. The most recent study confirms the positive effect of relational contracts on long-term participation (Soares & Mosquera, 2019). The separate relationship between relational contract and emotional engagement has not been deeply investigated
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Equilibrium. Quarterly Journal of Economics and Economic Policy
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
