Abstract
This paper details how 16 acute-care hospitals from across Europe and North America where able to plan a more holistic approach to the strategy, implementation and running of electronic medical record (EMR) and general IT services. The paper outlines a design science approach within the information systems (IS) field to developing and applying here-to-fore separately utilised IS management artefacts namely; the IT Capability Maturity Framework (from IVI) and EMR Adoption Model (from HIMSS Analytics). The development of novel artefacts for their joint use allows healthcare organisations systematically improve performance and more readily realise benefits from increased levels of EMR investment. This unified application was supplemented with emerging technology adoption case-studies for healthcare. The combined benefits of this approach allow acute-care hospitals to more holistically plan IT capability enhancements towards achieving improved eHealth outcomes.
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