Enhancing Accessibility and Usability of Government Websites

Abstract

Abstract: Government websites are pivotal platforms for citizens to access crucial information and services, yet their accessibility and usability often pose significant challenges. This paper offers a comprehensive analysis of endeavors aimed at enhancing the accessibility and usability of government websites, employing a blend of qualitative and quantitative methods, enriched with empirical data. Through a thorough review of existing literature and extensive surveys conducted across diverse user groups, including individuals with disabilities and non-native language speakers, common obstacles to accessing and navigating government websites are identified. Hypotheses are formulated regarding the effectiveness of specific accessibility and usability enhancements based on these findings. Data gleaned from rigorous usability testing sessions with representative user groups are subjected to meticulous analysis, including statistical methods such as analysis of variance (ANOVA), to dissect the impact of various design elements and features on user satisfaction and task completion rates. Elements under scrutiny encompass alternative text for images, navigation structures, and language support, amongst others, to discern their efficacy in ameliorating website accessibility and usability. Results underscore the salience of certain enhancements, such as improved alternative text for images and streamlined navigation structures, in significantly elevating user satisfaction and bolstering task completion rates. Additionally, the inclusion of language support features is revealed to positively influence website usability for non-native language speakers. Moreover, through examination of case studies spotlighting successful government website redesign initiatives, the efficacy of accessibility and usability enhancements in augmenting overall user experience is further elucidated. By harnessing empirical data and results, policymakers, government agencies, and web developers are equipped to discern and prioritize strategies for enhancing website accessibility and usability, ultimately fostering heightened citizen satisfaction and engagement with government services.