Abstract
<div><strong>Purpose:</strong> The aim of the paper is to present an enhanced internal quality assurance model based on the requirements of ISO 9001:2015 European Standards and Guidelines (ESG) principles, criteria for accreditation, and data management support in the web-based environment developed within the European Structural Fund (ESF) project.</div><div> </div><div><strong>Methodology/Approach:</strong> A literary survey and personal interviews with university representatives and ICT professionals have been conducted to evaluate and analyse the possibility of the enhanced internal quality assurance model implementation at the university. The SWOT analysis and TELOS framework feasibility study have been used to design the proposal for the decision makers.</div><div> </div><div><strong>Findings:</strong> A case study confirmed the feasibility of an enhanced quality assurance model utilisation and also revealed the possibility of the existing system of quality management improvement concerning the teaching and learning process.</div><div> </div><div><strong>Research Limitation/implication:</strong> The study is the output of an ESF project and is supposed to be implemented by top management in the very near future.</div><div> </div><div><strong>Originality:</strong> The originality of the solution is that it connects the existing university QMS to the ESG standards and evaluation criteria for the internal system of quality assurance in Higher Education Institutions (HEI) in Slovakia. The case study showed that the utilisation of a web-based quality management system has many advantages in comparison to the existing decentralised data management system. </div>
Highlights
The internal quality assurance processes represent the essential components of institutional autonomy (Sursock, 2011)
This paper presents one of the main outcomes of the European Structural Fund (ESF) project, which was realised at the Slovak University
The university has had the functioning in place for nearly ten years, regularly auditing management systems for all its branches by ISO 9001
Summary
The internal quality assurance processes represent the essential components of institutional autonomy (Sursock, 2011). HEIs develop their various management systems to support processes and utilise several tools to improve the quality of the teaching and learning process, and data management. The survey carried out within the study (Loukkola & Zhang, 2010) showed that nearly 99% of HEIs utilise Data Information Systems (DIS). 93% of HEIs introduced the centralised system. In Slovakia, most universities have the centralised system, but with the non-integrated information system (data in different activities are not gathered in one data warehouse). HEI quality management system architecture may vary. For example in Portuguese public universities, these systems are usually only implemented in administrative or specialised faculties such as medical schools, chemistry departments, and business schools (Fonseca, 2011)
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