ENHANCEMENT OF EFFECTIVE MEANS AND EFFICIENT THE APPLICABILITY OF THE MANUAL: METHODS AND PRACTICAL ALTERNATIVE

Abstract

The application of the handbook is to clarify the vital importance of the correct use of the functions of a particular piece of equipment, handling and effective functioning. The use or non-availability when needed can cause serious problems to the equipment user or performing routines and processes in general, compromising quality management. The objective of this paper is to show the inefficiency or misuse of these, proposing alternative methods of improvement or innovation that makes effective use and effective applicability, thus contributing to ensuring after-sales quality. The methodology was exploratory and field research based on questionnaires, generating qualitative and quantitative data. The results confirmed that the making of these in standard format (paper), is not meeting designated goals when initially idealized and representing imminent danger, therefore, the relevance and the need to educate the public and managers, for their potential safety hazard and closes presenting ten suggestions for improvement or innovation as fruit (consequence) of the research.