Abstract
People using the distance education system are students as well as consumers who use the services. In this sense, determining satisfaction with the use of this service is vital to the success of the system. The aim of this study is to determine the relationships between perceived utilitarian performance, expectation confirmation and learning satisfaction structures in universities that have been switched from formal education to distance education at a time due to the COVID-19 pandemic. Through online forms, 416 students who have entered the distance education system were reached. The data obtained were analyzed by following the basic principles of SEM and mediation effect steps put forward by Baron and Kenny. As a result of the analyses, it was determined that the level of expectation of distance education had a partial mediation effect on the relationship between perceived utilitarian performance and learning satisfaction. Results are important because they are a pioneer in the field. In addition, the results of the research were put forward by discussing with the developing literature and in this direction provided suggestions for the field professionals. As of March, 2020, the department of physical education and sports, which continues its education in the normal semester and does not have a distance education program, had to switch to distance education due to the COVID-19 pandemic and closed the spring semester in this way. In this context, a total of 416 students studying in various departments of PES and attending distance education courses were reached online. The research form was created through Google forms and delivered to students who took courses via e-mail. Key words: Education quality, perceived benefit, distance education experience, perceived satisfaction.
Highlights
State institutions tend to ignore their goals, organizations such as universities should produce better effective solutions to this new and competitive context (Lin, 1997)
Structural equations were created by using the AMOS program to analyse the data collected within the scope of the research
The main motivation of this research is to determine the relationships between perceived performance, satisfaction and expectations of university students in the compulsory transition to distance education due to the COVID-19 pandemic
Summary
State institutions tend to ignore their goals, organizations such as universities should produce better effective solutions to this new and competitive context (Lin, 1997). To this end, permanent relationships with students may provide important advantages to higher education institutions. Satisfaction outputs in higher education contain differences with the results of satisfaction perceived linearly. Different studies have been carried out on the basis of public higher education (Webb and Jagun, 1997; Eskildsen et al, 1999). Anderson and Sullivan (1993) stated that the effect of satisfaction in education services is more than expected. The dissatisfaction with higher education means unsuccessful educational life for students (Astin, 1993; Wiese, 1994), but it will have significant negative consequences for higher education institutions (Ugolini, 1999)
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