Abstract
It is a constant endeavour of The Energy and Resources Institute (TERI)—Library and InformationCentre (LIC) to cater best information services to the users community, which comprises of researchprofessionals working in the fi eld of energy, environment and sustainable development. Understandingthe consumer of data, information and knowledge to accomplish the projects, is becoming increasinglyimportant in relation to the appropriate designing and development of information products and services‘tailoring’ to the needs of these users. To cater the services to the research professional’s different serviceplatforms are used such as, web-enabled information services etc. These services are assessed in termsof quality, timeliness, reliability and usability. The paper describes about the TERI digital library initiativeand various digital services provided by TERI Library and the method of analysis opted by TERI Libraryprofessional to assess these services such as google analytic and user survey techniques. The paperalso highlights the result of user satisfaction survey undertaken in the year 2011. The methodology, surveysoftware, data analysis, result and the action taken in response to the user feedback are highlighted inthis paper. http://dx.doi.org/10.14429/djlit.33.1.3731
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: DESIDOC Journal of Library & Information Technology
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
