Abstract
Assessing patients’ perception of satisfaction, professionalism, competence and skill of health care providers helps health institutions and providers respond to the needs and expectations of the patients. Little work is known to have taken place to understand this phenomenon especially in radiological services in Nigerian hospitals. This study is therefore aimed at investigating the perception of patients’ satisfaction, professionalism, competence and skill of radiographers during routine radiological examination in two Nigerian hospitals. Materials and Methods: Three hundred patients were interviewed from two hospitals on their perception of satisfaction, professionalism, competence and skill of radiographers during routine radiological examination. The data was analyzed in terms of descriptive statistics using 95% confidence interval. ANOVA, Chi-Square and multivariate (intercept) statistical tools were applied. Results: The result of Test of Equality of Covariance Matrices giving a Box’s M result of 47.745 and F-value of 1.787 >Fcritical of 1.52 (p < 0.05), indicates that respondents’ perception of level of satisfaction, radiographers’ professionalism, skill and competence are dependent on the combined factors of the respondents age, type of hospital where service is received, gender, level of education and patient length of experience of radiological services. Key-words: Satisfaction, professionalism, skill and competence, Nigeria, patient perception of care, radiological examination.
Highlights
Studies on patient satisfaction gained popularity and usefulness as it provides the chance to health care providers and managers to improve the services in the public health facilities (Sodani et al, 2011)
Patient’s feedback is necessary to identify problems that need to be resolved in improving the health services (Boyer et al, 2006)
The content analysis of the comments made by patients of their expectations from radiology staff indicated that 30% noted that service delivery should be improved as a requirement, 11% requested that friendliness should be improved and that radiology staff should be more courteous (Ugwu et al, 2003)
Summary
Assessing patients’ perspectives on health care gives them a voice, which can make public health services more. Studies on patient satisfaction gained popularity and usefulness as it provides the chance to health care providers and managers to improve the services in the public health facilities (Sodani et al, 2011). Patient’s feedback is necessary to identify problems that need to be resolved in improving the health services (Boyer et al, 2006). This type of feedback triggers a real interest that can lead to a change in their culture and in the perception of patients (Boyer et al, 2006). The content analysis of the comments made by patients of their expectations from radiology staff indicated that 30% noted that service delivery should be improved as a requirement, 11% requested that friendliness should be improved and that radiology staff should be more courteous (Ugwu et al, 2003)
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