Abstract
The dynamic nature of business and organizational operations in the 21st century as being influenced by tough economic times, globalization and need for higher effectiveness is forcing leaders to adopt more relevant approaches to management. One such adaptation is the use of virtual teams for international organization that have globally distributed offices and functions. This study provides insights into the role of emotional intelligence and leadership skills necessary for ensuring individual success and team effectiveness in a virtual team within Save the Children. The research followed a descriptive design utilizing non-probability sampling and data collected using online questionnaire where both open ended and structured questions were used. The main themes being assessed were manifestation of emotional intelligence in a virtual team and the relevance of transformational leadership skills in leading such teams. The study reveals significant presence of skills associated with emotional intelligence like self-awareness, empathy and social intelligence. There is also evidence that the individual members of the team under study have common expectations on the leadership skills required for successful management of a virtual team. Key words: Emotional intelligence, leadership, virtual teams, globalization.
Highlights
With increased need for high efficiency and low cost of running operations, many organizations are being forced to explore innovative ways of remaining relevant and competitive
As suggested by Guinalíu and Jordan (2016), this goes to show that people working in virtual teams especially where they interact with others remotely, are prone to communication challenges
There is compelling evidence that emotional intelligence is important for members of virtual teams as demonstrated through the results where all the research subjects indicated that they either agreed or strongly agreed
Summary
With increased need for high efficiency and low cost of running operations, many organizations are being forced to explore innovative ways of remaining relevant and competitive. Ivancevich et al (1990) offers that, times are changing and many organizations even in America are shifting away from traditional manufacturing oriented to service and knowledge based approach. In times such as these, work in 21st century organizations is best done through cross-functional and effective virtual teams
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