Abstract
The objectives of this research were: 1) to study the current situation and problem of Knowledge Management of the office of the primary education service area, 2) to develop a Knowledge Management model, 3) to study the success of the implementation of the Knowledge Management system. There were 25 persons in the target group. There were 2 kinds of instrument: the instrument for work development was the Handbook for wok implementation, and the instruments for data collection were: questionnaire, semi -structured interview form, action record form, knowledge Test. The statistic used for data collection included the percentage, mean and standard deviation. There were 3 phases of research implementation including: Phase 1: to study the current situation and problem, Phase 2: to design the Knowledge Management Model for developing Quality, and Phase 3: to use the Model, and study. The research findings found that: 1.The findings of current situation and problem the implementation was in “Moderate” level. Problems in using knowledge for organization, in every aspect are in “High” level. 2. The findings of model usage, and success in Knowledge Management for developing the Quality in Public Sector Management, in overall are in “High” level. 3. The findings from evaluating the success of the Knowledge Management model, based on indicators of success from the model, were that propriety was at an overall “High” level. Key words: Km, management, educational, education service area.
Highlights
Knowledge management is a process for promoting and enhancing a person’s learning both inside and outside an organization
Educational Service Area indicated that five steps were involved in the implementation of the model: 1) developing a vision for Knowledge Management, 2) searching for and constructing knowledge, 3) systematically storing knowledge, 4) applying knowledge, and 5) evaluating the Knowledge Management system
Management lacked of knowledge and comprehension, the lack of support by high executives, the lack of readiness in resource and related processes, the problem of Organizational Culture, the characteristics of Organization, the data base of Information Technology System, the unresponsiveness to strategy, objective as well as user’s need, the work unit couldn’t investigate the working system as it should be, the complex steps, the lack of supplementary documents such as the lack of handbook or there was a handbook but it was difficult to be used in real situation
Summary
Knowledge management is a process for promoting and enhancing a person’s learning both inside and outside an organization. A body of knowledge cannot be evaluated in the same way as an asset or money, but it can increase the value of an organization. A Knowledge Management Model is a very important instrument for staff development. According to trends in social changes in technology and media, which have rapidly changed around the world, an organization must adjust itself to keep pace with the changes in global.
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