Abstract
The main purpose of this present study was to investigate if Organizational Citizenship Behavior (OCB) plays a significant role on quality and excellence of pre-hospital emergency services. “NeteMeyer” questionnaire was used to measure organizational citizenship behavior and for measuring basic trauma life support(BTLS), a researcher constructed questionnaire was developed. The population consisted of 140 medical emergency technicians working in Mashad, North-East of Iran. Using simple random sampling, 53 members of research population were selected. Data were analyzed using Pearson correlation and t- test. The relationship between OCB and basic trauma life support was significant. Also, there was a significant relationship between altruism and basic trauma life support as well as conscientiousness and basic trauma life support. Although, the relationship between ‘civic virtue’ and ‘sportsmanship’ with basic trauma life support were not significant. Therefore, OCB could play a critical role in reduction of mortality and disabilities in traumatic victims. Key words: Organizational citizenship behavior, emergency medical services, basic trauma life support.
Highlights
Trauma is considered as the most prevalent reason of mortality in the first three decades of life (Salimi and Zarei, 2008)
There was a significant relationship between altruism and basic trauma life support as well as conscientiousness and basic trauma life support
Organizational Citizenship Behavior (OCB) could play a critical role in reduction of mortality and disabilities in traumatic victims
Summary
Trauma is considered as the most prevalent reason of mortality in the first three decades of life (Salimi and Zarei, 2008). There is a huge gap between current levels of treatment actions for traumatic victims (in Iran) in comparison with global standards This discrepancy cause different kinds of problem such as excessive rates of mortality, disabilities and economic, social and psychological complications for society while many of them are preventable (Bidari et al, 2007; Zare and Kargar, 2005). Organizational citizenship behavior (OCB) could be considered as one of the influential factors on performance indexes (Piercy et al, 2006). This behavior is interpreted as devotional and voluntary actions. After development of organizational citizenship behavior by Organ et al (1983), other researchers through using variables such
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