English

Abstract

Stakeholders can facilitate or hinder an organisation’s performance significantly. The identification and management of the stakeholder is one of the key business activities for organisations. Although stakeholder identification is the first step of stakeholder analysis, there is little attention paid to the methodologies for stakeholder identification. This paper uses a system view point and proposes a component-based method for stakeholder identification and analysis, which focuses on the artefacts as linkage between different sub-systems of an organisation. Stakeholders, identified through components, include the processors who produce, use, communicate and control the component making process. The identified stakeholders can then be mapped into a stakeholder relationship map according to the components that are being used to identify the stakeholders. This method provides a novel approach to identify stakeholders through artefacts and define stakeholder relationship, through the a rtefacts they are involved in. Hence, it provides a comprehensive and better understanding of stakeholder management.