Abstract
Web applications, among other software entities, and their quality evaluation has been the subject of abundant research; however, open issues still remain. This tutorial discusses a general measurement and evaluation approach which is based on both a quality modeling framework and strategies. An evaluation strategy is in turn grounded on three principles namely: a conceptual framework, a well-established process, and methods/tools. The illustrated evaluation approach allows instantiating evaluation strategies ---reusing these three principles- to engineering different organization-level information needs.
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