Energy Education Service Quality Evaluation of Primary and Secondary Schools in South Jeolla Province: A Research Based on SERVQUAL Model

Abstract

The most basic purpose of this thesis is to recognize the relationship between 'energy, human rights and peace' through the energy education that young students received at school, so that 'democracy in action' for the realization of sustainable energy democracy, a common task for all mankind in the future. It helps to grow as a citizen. To this end, the specific goal set by this thesis is to evaluate the current quality of energy education services in South Jeolla Province, prepare countermeasures based on the evaluation results, and further improve the level of energy education services in South Jeolla Province elementary and secondary schools. Based on the SERVQUAL theory and combining with the personalized characteristics of energy education in South Jeolla Province, this paper constructed a 3-dimensional energy education service quality scale with 12 questions, designed a five-component Likert scale, It adopted the questionnaire Star online survey platform. A questionnaire survey was conducted by random sampling, then SPSS26.0 was used to analyze the survey results, and the quality of energy education of primary and secondary school students in South Korea was evaluated scientifically. Through the above research and analysis, the main influencing factors and gaps of energy education for primary and secondary school students in South Jeolla Province were clarified. Finally, a specific research conclusion is drawn, Namely, the quality of energy education service for elementary and middle school students in South Jeolla Province is average, and there is a large GAP in the final score in three dimensions of responsiveness, assurance and reliability, among which the largest gap value is the dimension of assurance. To this end, based on the research results, this paper puts forward specific countermeasures and suggestions, such as strengthening communication and feedback, improving energy literacy of primary and secondary school energy teachers in South Jeolla Province, and innovating community education models.