End-user perceptions of ERP systems: a case study of an international automotive supplier

Abstract

A number of organisations have implemented enterprise resource planning (ERP) systems over the past decade. Enterprise resource planning (ERP) software applications are designed to facilitate the system-wide integration of complex processes and function across a large enterprise consisting of many internal and external constituents. Such systems promise high returns on investment and improved process efficiencies. However, an important aspect of the success of such systems is the end-user perception of them. By means of a case study of an international automotive supplier corporation, we examine end-user perceptions with an ERP system. Specifically, we look at the following variables ease of use, usefulness, and satisfaction with the system. Training approaches that could influence these perceptions are also investigated. The results of the study confirm that training techniques influence user perceptions of ease of use and usefulness, which in turn influence user satisfaction with the system.