Abstract
In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team with a library faculty-dominated Reference and Instruction team. This article describes Belk Library's efforts to end the turf war between circulation and reference service models and is based on a presentation given by Johnson and Jennings at the 2010 Access Services Conference in Atlanta, GA.
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