Abstract
The study examined and assessed the search techniques of trained end-users and determined whether or not they were searching the system effectively. One hundred and thirty-one users searched a full-text system and completed a survey that asked them to evaluate the system and describe their search strategy and techniques. Overall, 55% of the total indicated dissatisfaction with their searches. Correlations between native language and searching results and satisfaction are shown. These findings suggest that computer literate end-users with prior experience searching other databases and formal training experience more difficulties than is commonly realized. Implications for training are discussed.
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