Encoded Finding Aids as a Transforming Technology in Archival Reference Service

Abstract

Much of the literature dealing with the use of encoded archival finding aids to date has focused on its underlying principles and on methodologies for implementation. This article explores the potential transforming effects that this technology can have for archival reference service, particularly in facilitating user self-sufficiency and staff productivity. The author discusses the technological and communication harriers and expectations that may characterize users of encoded finding aids, the necessity for a critical mass of content, and the potential benefits of standardized identification and presentation of finding aid elements and how these issues provide an opportunity for archivists to rethink archival reference methodology. The availability of a large number of standardized finding aids to a sophisticated user community can support a triage approach to archival reference that allows professional reference archivists to spend more of their time on training, development of systems, and mediating complex inquiries.