Enactments and experiences of ‘enhanced interprofessional communication’ in collaborative care - a qualitative study

Abstract

ABSTRACT One of the key components in collaborative care (CC) for anxiety and depression between general practitioners (GPs) and psychiatry is ‘enhanced interprofessional communication’. However, the literature contains few detailed descriptions of the interprofessional roles and specific collaborative behaviours that are required to enhance communication. Using semi-structured interviews and observations, this study explores how interprofessional communication was enacted in a CC intervention in Denmark. Analysis was by Interpretative Phenomenological Analysis and interaction analysis. In the intervention the components of the enhanced communication were a) weekly meetings between care managers (CMs) and GPs and b) group supervision of GPs by a psychiatrist. This study showed that the meetings between CMs and GPs were enacted very differently across clinics, with communication ranging from monological ‘giving report’-style to more dialogical ‘peer-discussion’-style with development of new shared knowledge. The type of communication depended on the GP’s professional style. The supervision element was not perceived as being meaningful and GPs reacted by non-attendance and non-response. Engagement of the GPs in a shared process requires a more dialogical model. However, the choice depends on whether a referral or a collaborative model is aimed at. A dialogical model would demand the teaching and guidance of the professionals.