Enabling patient safety awareness using the Green Cross method: A qualitative description of users' experience.

Abstract

AimThe Green Cross method was developed to support healthcare staff in daily patient safety work. The aim of this study was to describe users’ experiences of the method when working with patient safety and their views on the core elements.BackgroundPatient safety systems need to be user‐friendly to facilitate learning from adverse events. The Green Cross method is described as a simple visual method to recognise risks and preventable adverse events (PAEs) in real time. There are no previous studies describing users’ experiences of the Green Cross method.DesignA qualitative descriptive design.Methods32 healthcare workers and managers from different specialties in a Swedish hospital were interviewed, from May–September 2018 about their experiences of the Green Cross method; either individually or as part of a group. The interviews were analysed using thematic analysis. The study follows the COREQ guidelines for qualitative data.ResultsParticipants associated the Green Cross method with patient safety, but no core elements of the method were identified. Instead, the opportunity to be engaged in patient safety work in a systematic way was underlined by all study participants. Highlighted key areas were the simplicity and the systematic framework of the method along with a need of distinct leadership. The daily meetings promoted trust and dialogue and developed the patient safety mindset. Daily meetings, together with the visualisation of the cross, were emphasised as important by users who otherwise had limited knowledge of the entire method.ConclusionThis study offers valuable information that can help deepen the understanding of how the method specifically supports patient safety work.Relevance to clinical practiceHealthcare workers are expected to report patient safety issues. This study presents user‐friendly aspects of the method as well as limitations, relevant for present and future users.