Enablers Supporting the Implementation of Knowledge Management in the Healthcare of Pakistan.

Jawad Karamat,Tong Shurong,Kashif Mahmood,Abdul Waheed,Naveed Ahmad

doi:10.3390/ijerph15122816

Abstract

Knowledge is considered to be an important resource; it is the source of competitive advantage. However, if knowledge is managed well with Knowledge Management (KM), then it becomes a source for sustainable competitive advantage for organizations. If KM is implemented in an organization, it would improve the organizational competitiveness, performance, and productivity, and facilitate the efficient use of resources. Due to intense competition in the global market, many organizations are moving towards the adoption of KM. The healthcare sectors of many developed countries have moved towards the implementation of KM because it can improve the procuring of knowledge from ongoing activities by the effective use of data repositories. Developing countries have now realized the potential and benefits of KM adoption. Pakistan is one of the developing countries that have recently shown an inclination towards the adoption of KM in its healthcare sector to improve performance of its healthcare. This study was composed of two main research phases. Firstly, the enablers of KM were reviewed from earlier studies. Secondly, interpretive structural modeling (ISM) and MICMAC (Cross-Impact Matrix Multiplication Applied to Classification) techniques were used to show the interrelationships between KM enablers and driving and dependence power of each enabler. The application of ISM and MICMAC technique shows that policy incentive, long-term strategic planning, Information Technology (IT), and alignment of KM efforts with business strategy are the main enablers of KM adoption in the healthcare of Pakistan. Focusing on the identified enablers will help in the implementation of KM. Policy incentives can work as a catalyst to promote KM adoption in the healthcare of Pakistan.

Highlights

IntroductionKnowledge management (KM) is a process used by organizations and individuals to locate, store, retrieve, share, adapt, and use of knowledge that supports the organization to achieve its objectives [1,2]
Knowledge management (KM) is a process used by organizations and individuals to locate, store, retrieve, share, adapt, and use of knowledge that supports the organization to achieve its objectives [1,2].Organizations have realized that if they want to survive in the rapidly changing environment, their knowledge must be well used [3,4,5]
Over the past few years, KM has gained a considerable amount of importance, experts consider it as a consider it as a key to sustainable competitive advantage [75]

Summary

Introduction

Knowledge management (KM) is a process used by organizations and individuals to locate, store, retrieve, share, adapt, and use of knowledge that supports the organization to achieve its objectives [1,2]. Organizations have realized that if they want to survive in the rapidly changing environment, their knowledge must be well used [3,4,5]. KM and organizational learning give organizations an ability to adapt the rapidly changing business environment [6,7]. If an organization wants to be efficient and effective in the way they operate, it is critical to adopt KM [5,8]. Knowledge management has gained the attention of many scholars and researchers. There have been many discussions about the criticality of KM in various fields such as supply chain [9], engineering industries [10], telecommunication [11], healthcare [12], etc. which believe that the transfer

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