Empowerment of Interpersonal Communication Skills for Elderly Cadres to Improve Their Services

Abstract

Abstract. This community service initiative aimed to strengthen the interpersonal communication skills of elderly cadres who serve other seniors. Through interviews and surveys, specific communication challenges encountered by senior cadres were identified, and a program to enhance their communication skills was developed. The training was provided on effective listening, empathy, nonverbal communication, and communication barriers. Following the implementation of the program, the communication skills of the elderly cadres significantly improved, resulting in increased customer satisfaction and quality of life. The initiative's success indicates that enhancing the interpersonal communication skills of elderly cadres can enhance the quality of services provided to elderly individuals. The training program can be replicated in other communities to improve the communication skills of senior cadres and the quality of care for the elderly.