Empowering Indonesian Women Migrant Workers in Singapore: the Role of Conflict Management Training and Personality-Based Communication for Migrant Workers Community

Abstract

The present study focuses on a community service project designed to evaluate the efficacy of conflict management training and personality-based communication strategies on Indonesian female migrant workers in Singapore, who are also students at the Open University of Indonesia. The project's primary objective was to aid participants in comprehending themselves and their coworkers more effectively, and to develop practical skills for resolving conflicts and communicating effectively in diverse work environments. Conflict management training encompasses case studies, role-playing, and group discussions, enabling participants to acquire knowledge regarding different conflict management styles and effective communication techniques based on personality types. The post-training evaluation revealed a significant improvement in the participants' comprehension of personality types and their capacity to manage conflicts. This study highlights the significance of incorporating personality aspects into conflict management and communication training, and the advantages of such training in enhancing interpersonal relationships and productivity in the workplace, as well as managing conflicts between individuals and organisations.