Abstract

Employees are critical to the delivery of high-quality service and the retention of satisfied and loyal consumers. Among the various factors that contribute to this end, work engagement among employees has captured the interest of practitioners and academics in the fields of business, human resource development, and organizational psychology, on the grounds that engaged employees are more likely to exhibit high-quality performance in the workplace. Meanwhile. Training and Development (T&D) practices are thought to add to employee’s engagement in their workplace. The current study sought to explore the impact of Training and Development practices on overall employee engagement as well as various employee engagement characteristics. Job Satisfaction, Organizational Commitment, Advocacy, Pride, Intention to Stay, and Emotional Connect are the factors. Primary data from 101 respondents was collected via a self- administered questionnaire. The study's findings demonstrated that training and development have a substantial impact on job satisfaction, organizational commitment, advocacy, pride, intention to stay, and total employee engagement score. An engaged employee with the proper attitude, abilities, and expertise is regarded critical for organizational success. It does, however, acknowledge a dearth of significant research findings that show the positive or negative impact of training on employee impression.

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