Abstract
This study compared the employment experiences of frontline child protection service employees in central and accessible service delivery settings. Accessible sites were located in local schools or neighborhood centers close to their clientele. Data sources included frontline employment questionnaires (n = 115), semi-structured individual interviews with child protection supervisors and managers (n = 17), and focus group interviews for frontline child protection service providers (n = 18, 150 participants). Employees at accessible and central sites provided contrasting narratives about what made their everyday work worthwhile. Both groups had shared frustrations with formal child protection system expectations and comparable intentions to leave their jobs.
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