Employing the Six Sigma (SS) methodology to reduce the costs of banking service quality: An applied research in Gulf Commercial Bank

Abstract

Due to the economic and technological developments in the business environment and the increasing competition, economic units seek to adopt modern management methods in order to keep up with these developments and achieve their goals by providing high-quality products and services at a low cost to satisfy the customer, enhance their competitive position, and increase their profits. One of the modern management techniques that has been successful when applied for the first time in Motorola is the Six Sigma methodology, Eaten search , Theoretical and practical aspects of which were interconnected by the presence of a solid relationship between Six Sigma and banking service . The theoretical side touched on the most important concepts of the technology Six Sigma, which is (the concept and definition of Six Sigma, the stages of its application, its advantages), the quality of the banking service which is (the concept of the quality of the banking service, its dimensions, its importance, its advantages, and the relationship between the application of the hexagon and the quality of the banking service) .