Employees' Satisfaction with Iloilo State College of Fisheries San Enrique Campus Bagsakan Center

Abstract

This study aims to determine the Level of Employees’ Satisfaction with the products and services of ISCOF-SEC Bagsakan Center. Specifically, it sought to find the following: (1) Describe the profile of the respondents in terms of age, gender, educational attainment, and employment status. (2) Describe the level of employees’ satisfaction with the products and services of ISCOF-SEC Bagsakan Center when the respondents are taken as a whole and when grouped according to age, gender, educational attainment, and employment status. (3) Determine if there are significant differences in the level of employees’ satisfaction with the products and services of ISCOF-SEC Bagsakan Center when respondents are grouped according to age, gender, educational attainment, and employment status. This study was conducted at ISCOF-SEC Productive Enterprise office. Respondents of the study were the Employees’ of ISCOF-SEC as the primary customers of Bagsakan Center. 40 available customers of Bagsakan Center identified as the faculty and staff of the college responded on the survey for valid data analysis. The data collected were recorded, statistically processed, analyzed and interpreted using the Mean, Mann-Whitney U-test and Kruskal Wallis Test set at 0.05 level of significance. Descriptive survey method was employed in this study. The study revealed that 1. The overall result on the satisfaction level of the customers of ISCOF-SEC Bagsakan Center identified as the faculty and staff members showed that they were “highly satisfied“ with the products and services of ISCOF-SEC Bagsakan Center. 2. This study revealed that ISCOF-SEC employees who were classified as to Age (30 and below) considered young (31 and above) considered old were both “highly satisfied” with the products and services of ISCOF-SEC Bagsakan Center. Next, employees who were classified as to gender, male and female employees were also” highly satisfied” with the products and services provided by the College Enterprise. In addition, it was revealed that when classified as to educational attainment, college level and doctor’s degree holder employees were “highly satisfied” with the products and services. However, master’s degree holder employees were “satisfied” of the products yet “highly satisfied with the services of ISCOF-SEC Bagsakan Center. Lastly, when respondents were classified according to employment status, the employees rated as “highly satisfied” with the products, and services of ISCOF-SEC Bagsakan Center. 3. No significant differences existed in the level of employees’ satisfaction with the products and services of ISCOF-SEC Bagsakan Center when the respondents were classified as to age, gender and employment status. However, significant differences existed when respondents were classified as to educational attainment.