Employees Perceptions on the Usage of Balanced Scorecard

Abstract

This study examined employees’ perceptions on the usage of the balanced scorecard (BSC) performance management system in Tanzania. It assessed employees' perception on use of the Balanced Scorecard performance management system tool in Tanzania. The study used participatory action research and survey research design. It applied mainly qualitative and slightly quantitative research approaches. Data was collected through interviews and documentary review. Data validity and reliability were done through pretesting of data collection instruments. Findings revealed that employees perceived a balanced scorecard as a user- friendly tool, fair tool from planning stage, implementation stage, appraisal stage to rewarding stage, increased employees’ commitment to work, motivated employees and that balanced scorecard had a great influence on the quality of services and products deliveredcontrary to any other previously used tool. The conclusion is that there was a direct relationship between a balanced scorecard on the one hand and organizational performance in terms of quality of services and products delivered on the other hand and that employees have positive perception on the usage of balanced scorecard.