Abstract
Human resource practitioners have recently been interested, especially within large corporations, in diversity management and psychological capital (commonly known as positive psychology) – making the insights from such studies inadequate and difficult to apply in other contexts such as the small business sector. With no known empirical research on these two areas of interest within small businesses, the purpose of this study was to determine the impact of perceptions of diversity management practices on psychological capital amongst employees in bed and breakfast (BB) establishments. A quantitative design, specifically a cross-sectional case study design, was adopted. Data were collected from a sample of 144 BB employees conveniently selected. The collected data were analysed using both descriptive and inferential statistics. The findings of the study showed that there is a significant and positive relationship between perceived diversity management practices and psychological capital of employees. Specifically, perceived diversity management practices in specific human resource management practices were found to influence the psychological capital of the BBs employees. Given the nature of BB establishments, in terms of attracting diverse customers, the study recommends the need of BB managers to implement appropriate and fair human resource diversity management practices in order to promote the development of psychological capital amongst employees. This study is the first of its kind to contribute to the literature on diversity management practices and psychological capital within BB establishments in a developing context.
Highlights
Hospitality industry is one of the fastest growing sectors in South Africa, offering a wide range of accommodation and attracting a mix of both business and holiday travellers.[1,2] The industry has a well-documented and significant socio-economic impact in South Africa where it constitutes up to 67% of all tourism and generates about R179 billion of economic activity, more than 40 000 jobs through direct employment representing 7.6% of total employment in the country.[3]
A bed and breakfast (B&B) is a commercial accommodation establishment that is operated from a private house that is managed by a resident owner or resident lessee and provides sleeping accommodation and breakfast primarily to the tourists or a business market clientele, with the facilities and services being offered for the exclusive use and benefit of overnight registered guests.[7]
Correlation analysis of specific human resource management practices where employees perceive diversity to be applied by management and psychological capital of employees
Summary
Hospitality industry is one of the fastest growing sectors in South Africa, offering a wide range of accommodation and attracting a mix of both business and holiday travellers.[1,2] The industry has a well-documented and significant socio-economic impact in South Africa where it constitutes up to 67% of all tourism and generates about R179 billion of economic activity, more than 40 000 jobs through direct employment representing 7.6% of total employment in the country.[3]. Makumbirofa[5] indicated that these establishments absorb labour and generally expand economies in creative and innovative ways Despite this evidence and the fact that this industry is structurally dominated by large and well-established enterprises, the contribution of small accommodation businesses in the sector, such as the bed and breakfast (B&B) establishments, has not been given much empirical attention in many aspects and, cannot be ignored if their broad range of contributions to different economies is to be understood.[6]. These establishments recorded the highest yearon-year growth rates in income, with guest-houses and guest-farms recording 24.9% and B&Bs at 24.3%, showing a significant contribution to the growth of South Africa.[9,10] http://www.td-sa.net
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