Abstract
To both survive and develop continuously, enterprises must overcome many kinds of competition and challenges. Cultivating employees’ active and sustainable organizational citizenship behavior is important for enterprises to successfully cope with turbulence and uncertain events during their development. Building on social exchange theory, this study proposes a theoretical framework. In this framework, belief in a just world has a certain predictive effect on organizational citizenship behavior, and this effect is affected by interpersonal intelligence. In this study, we investigated the development level of and factors influencing employees’ organizational citizenship behavior in current organizations. This research adopted the empirical research method of a questionnaire survey, and investigated 230 employees from 15 different enterprises by using the Belief in a Just World Scale, Organizational Citizenship Behavior Scale, and Interpersonal Intelligence Scale. After excluding the questionnaires that did not meet the requirements, a total of 193 valid questionnaires were obtained. To estimate the proposed relationships in the conceptual model, we analyzed the data through SPSS-21. The results showed that belief in a just world, interpersonal intelligence, and organizational citizenship behavior were significantly positively correlated. Interpersonal intelligence played a moderating role between belief in a just world and organizational citizenship behavior; the belief in a just world of individuals with high interpersonal intelligence had a more significant positive predictive effect on organizational citizenship behavior. This meant that under a certain level of belief in a just world, a high level of interpersonal intelligence was more conducive to promoting employees’ sustainable organizational citizenship behavior.
Highlights
IntroductionIn the living environment of economic globalization and increasingly intensified market competition
Introduction published maps and institutional affilIn the living environment of economic globalization and increasingly intensified market competition
This paper presents some key findings on the relationship between belief in a just world, organizational citizenship behavior, and interpersonal intelligence, making a significant contribution to the existing literature
Summary
In the living environment of economic globalization and increasingly intensified market competition. Organizations need to be more flexible and innovative if they want to continue to grow, which require their employees to assume more responsibility beyond their duties, take more initiative, perform adaptive and innovative behaviors, and contribute wisdom and strength to the organization. Has attracted increased attention from managers and researchers because it can improve organizational efficiency, help the organization to adapt to changing competitive market environments, and strengthen self-management and other emerging management methods. Throughout previous studies, the research on the relationship between fairness and organizational citizenship behavior mainly focuses on the impact of organizational justice on organizational citizenship behavior [1,2]. Organizational justice has been considered one of the proximal determinants of OCBs [3,4], and has sometimes been iations
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