Employees' acceptance of mobile technology in a workplace: An empirical study using SEM and fsQCA

Abstract

This study aims to analyze the antecedent conditions of work performance including performance expectancy, facilitating conditions, social influence, and which combination of them better leads to higher levels of performance when using mobile technology in the workplace. With an extended theoretical framework of UTAUT, this study undertook a survey of employees from various industrial categories in Taiwan. The data were analyzed by structural equation model (SEM) and fuzzy-set qualitative comparative analysis (fsQCA) to understand the statistical associations and the set relations of the conjunctions and conditions. Using a sample of 692 employees, the results support all four hypotheses and support the structural model built in this study. The findings suggested that using mobile technology in the workplace positively influenced employees' perceived improvement of work performance and that the performance expectancy also affected work performance improvement. Finally, facilitating conditions and social influence significantly affected mobile technology usage behavior.