Employee Retention Practices in Hospitality Industry in Nepal: Investigating the Moderating Effect of Management Hierarchy, Age Group and Gender

Abstract

In view of indispensability of quality human resources (HR) and talents and their retention in the organisations, it is imperative and relevant to investigate into the HR retention practices. Hence, the present study seeks to examine the influence of human resource management practices on employee retention and the moderating effect of level, age group and gender on the determinants of employee retention in the hospitality industry companies of Nepal. The study employed a cross sectional descriptive survey design with a sample of 292 respondents from six out of eight five star hotels of Nepal stationed in the capital Valley of Kathmandu. The study has made use of correlation analysis, Jonckheere-Terpstra test, as well as post hoc and Mann-Whitney U tests. Measured by management hierarchies, the study concludes that entry level category of employees are most influenced by rewards and compensation increasing their commitment towards the organisation to reduce their turnover, whereas in case of higher level managers, the employer branding is an important retention measure. Likewise, the negative and significant relationship exists between career growth and age group indicating such age group employees are interested in balanced work life and employer branding for retention. The study also concludes that for male hotel employees, career growth and balanced work life are the strongest and weakest retention measures in Nepalese five star hotels.