Employee Perceptions of Knowledge Management in Two Service Units in the Public Sector: An Exploratory Study

Abstract

The goal of this study is to learn about, or gain insight into, employee perceptions of the factors that contribute to knowledge management strategies, employee perceptions of knowledge management processes to convert tacit into explicit knowledge, employee views on the implementation of knowledge management strategies, and employee perceptions of the ways in which knowledge management strategies are implemented. The knowledge management strategic plan has greater focus on the knowledge needs of the organisation and an evaluation of capabilities. This exploratory study aims to look at new knowledge management practices inside the municipality in question, with the goal of boosting knowledge transfer. The data was acquired using a census approach and questionnaires that were distributed to 80 employees, with 66 questions being properly completed. Because the total composition of employees did not answer and the survey received an 82.5 percent response rate, descriptive and inferential statistics were used in the statistical analysis. Statistical approaches were used to determine the questionnaire's psychometric qualities. The findings show that there are substantial links between the study's core factors linked to knowledge management, and that each of the knowledge management areas evaluated needs to be improved. The results have practical implications for local government, private organisations and academics as it emphasises, inter alia, the need for knowledge leaders/champions to align knowledge management to strategic plans, a well-developed technological infrastructure, compensation and reward systems, a competency framework that includes knowledge building and sharing behaviours which is linked to the performance management system.